At Nordisk Home, we take great care to ensure your order arrives safely and in a timely manner. Each item is carefully packed to protect its quality whether brand new or preloved so it reaches you just as we described. As part of our commitment to sustainability, we often reuse clean, high quality packing materials whenever possible to help reduce waste while ensuring your order is well protected.

*Free Shipping

Free shipping applies to orders over $200 before tax. The max shipping fee that will be covered is $35. If the shipping fee exceeds this amount, the customer will be responsible for paying the remaining amount. 

Processing Time

• Orders are processed within 2–4 business days after payment is received.
  

• Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Rates & Delivery Times

• Shipping rates are calculated at checkout based on destination, weight, and size of the order.

• We ship outside of Canada. Contact us directly for international shipping rates before placing an order.

Note: Delivery times are estimates only and may vary due to customs processing, carrier delays, or peak seasonal demand.

Carriers We Use

We work with reliable carriers such as Canada Post, GLS, Canpar, Purolater, DHL, UPS, and FedEx and choose the best option based on your location and the item’s size/weight.

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can follow its journey to your door.

Packaging & Sustainability

We strive to use eco-friendly packaging materials whenever possible, including recycled boxes, paper wrap, and biodegradable padding. 

 

Shipping Restrictions

• We do not ship to P.O. boxes for large or oversized items.

• Some fragile or oversized products may have in-store pickup only or Canada-only delivery options due to shipping limitations.

Lost or Damaged Packages

Although extremely rare, Nordisk Home is not responsible for any loss or damage that may occur during the shipping process. Once your order has been shipped, you agree and understand that Nordisk Home is not liable for any direct or indirect damages incurred as a result.

In the unlikely event that your package is lost or damaged in transit, we will support you by providing all available tracking details, shipping documentation, and any additional information required by the shipping carrier to assist in your claim or search.

We recommend that you carefully inspect your package upon arrival and contact the shipping provider immediately if any issues are found.

 

📩 Contact Us
For shipping questions or special requests contact us.